One bad interaction can impact your customer lifecycle, turning away future business and damaging your brand.
These interactions are silently costing you money and lowering your profits. It’s time to change that!
✅Business Owners who understand that customer service is at the core of their business success and want to build a loyal customer base.
👩💼 Customer Service Managers who are looking to level up their team’s skills and deliver an exceptional customer experience.
🛎️ Front Desk and Customer Service Attendants who want to confidently handle any situation, elevate their service quality, and make a lasting impact on customers.
🏢 Small and Medium Enterprises (SMEs) who want to ensure every customer interaction contributes to long-term business growth and maximizes Customer Lifetime Value.
🚀Entrepreneurs in any industry who want to learn how to enhance their customer service to stand out from the competition and drive revenue growth.
By attending this 2-Day Masterclass, your team will gain:
💪 Enhanced Confidence
🔸 Equip your customer-facing staff with the VCC Communication Framework, helping them align with your company’s vision, culture, and customer journey to provide a seamless and confident customer experience.
🗣️ Effective Communication Skills
🔸 Learn how to engage customers with empathy, confidence, and clarity, ensuring they feel valued at every touchpoint.
🧠 Customer-Centric Mindset
🔸 Transform your customer service approach to be proactive rather than reactive, anticipating needs and offering tailored solutions.
🛠️ Problem-Solving Skills
🔸 Empower your staff to handle any customer situation with ease, turning challenges into opportunities for building trust and loyalty.
❤️ Increased Customer Loyalty
🔸 By learning how to build long-lasting relationships, your team will contribute to boosting Customer Lifetime Value and improving customer retention.
This Masterclass doesn’t just train your team; it aligns them with your brand’s values, turning every interaction into an opportunity to grow your business.
Customer Experience & PR Strategist | Award-Winning CEO | Commercial Sales Executive Supervisor | Trainer & Speaker
With over 13 years of experience shaping conversations and crafting unforgettable service journeys, Damilola Gansallo stands at the intersection of strategy, storytelling, and excellence. A dynamic blend of executive precision and heartfelt connection, Damilola has become a recognized name in the fields of Customer Experience, Public Relations, and Brand Communication.
She currently serves as a Commercial Sales Executive Supervisor with a multinational brand, overseeing sales performance across the Southwest with results that consistently exceed targets. Her leadership is marked by intentionality, authenticity, and an ability to turn ordinary moments into remarkable encounters.
Damilola is the founder and CEO of Omogeolowosibi, an award-winning enterprise that champions bold identity and purposeful living. Her work has earned her recognition not just for the brands she builds, but for the lives she transforms through clarity, charisma, and customer-centred strategies.
A sought-after trainer and speaker, she has facilitated impactful sessions at Ibadan Creatives Talks, Mo Events Ville Academy, and Eventswithdiamond, as well as served as faculty at the Joseph Business School Nigeria. Her sessions are known for their high energy, practical depth, and ability to leave participants not just informed—but transformed.
For Damilola, excellence is never accidental. It is crafted, nurtured, and delivered with care.
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